How can I get replacement item?

At Keepsakia, we strive to provide you with the best shopping experience possible.

However, we understand that issues may arise with your order, such as receiving the wrong custom/size, damaged, or low-quality items. Rest assured, we're here to assist you in resolving these matters promptly. In this guide, we'll walk you through the process of requesting a replacement or refund for your Keepsakia order.

Requesting a Replacement or Refund:

If you encounter any problems with your order, whether it's the wrong custom/size, damaged, or low-quality items, we're committed to helping you receive a replacement or refund. To facilitate this process, please provide us with the following information:

Clear photos of the item(s) you received, highlighting the specific issue.

The shipping label associated with your order.

For apparel items, please include a photo showing the t-shirt label.

For defective items, please provide detailed photos clearly displaying the defective issues.

Choosing Your Preferred Option:

In most cases, you'll have the option to choose between receiving a replacement or a refund. The replacement will be processed with the same processing time as the original order. If you prefer a refund, the amount will be credited back to your account.

Your satisfaction is our priority at Keepsakia, and we're dedicated to resolving any issues you may encounter with your order. By following the steps outlined above and providing the necessary information, we'll ensure that you receive the appropriate resolution in a timely manner. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We're here to help!