Why was I charged without purchasing anything?

At Keepsakia, your privacy and security are our top priorities. We are dedicated to protecting against scams and fraudulent activities by adhering to strict protocols. We only process payments after receiving explicit authorization from cardholders and employ an internal Fraud Detection system to meticulously assess each transaction. If there is any suspicion of fraud, we temporarily pause the payment process to seek further confirmation from the cardholder, ensuring your interests are protected.

If you notice an unusual charge from Keepsakia, please CONTACT US and provide the following details so we can promptly investigate and resolve the issue:

1. A screenshot of your transaction history.

2. The amount charged, your PayPal account (if charged via PayPal), or the last 4 digits of your card (if you used a credit card).

3. Your email address.

4. Any additional details.

Rest assured, we are fully committed to providing you with the best possible assistance. Please inform us as soon as possible, and we will wholeheartedly help to resolve any concerns and alleviate your anxiety.